People-centred care

Explanation

In all activities, we place people at the centre—patients, their caregivers, and healthcare professionals.

Rationale

We provide care to citizens and support healthcare professionals. A strong focus on well-being, experience, and collaboration improves patient outcomes, enhances the quality of care, and contributes to more efficient and sustainable healthcare delivery.

Implications

• We listen to and take into account what all stakeholders say.
• We ensure communication is understandable for the citizen.
• Care processes are designed so that professional and citizen decide together (“shared decision-making”).
• We communicate and treat digitally where possible, while considering citizens with limited digital skills.
• We enable citizens to take control, e.g. by adding data to their record.
• We provide care at home when possible, in institutions when necessary.
• We contribute to the health and wellbeing of employees.
• Employees are encouraged to bring forward new ideas and are involved in changes.
• We enable location- and time-independent work where possible.
• We automate repetitive work.
• We ensure a user-friendly and inclusive experience briging cultural differences.

Source: Based on ZiRA/Sigra, translated for the caribbean cross-border context.